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How do you create a feedback loop?

February 20th, 2024


Bill Gates quote

One of the best ways to improve your program is to create a feedback loop with your participants. A feedback loop is a way of gathering, processing, and acting on the feedback you get from your participants. This helps you to better understand their wants, needs, and difficulties, and adjust your program accordingly. It also shows them that you appreciate their input and care about their experience.

However, creating a feedback loop is not just about sending a survey. You need to communicate effectively with your participants about why and how you are collecting their feedback, and how you will use it to improve your program. You also need to share the outcomes and actions taken based on the feedback and encourage them to join further conversations or assessments. This way, you can establish trust and involvement with your participants, and make them feel part of your program’s achievement.

When deciding what to share with you program participants, consider the following questions:

Make sure to share the main results and steps within a month of when they filled out the survey. This shows to your program participants that you value their feedback and are dedicated to improving your services. It also helps to build trust and involvement, which can lead to better results and retention. You can use different ways to communicate your outcomes, such as email, newsletter, website, social media, or webinar. Make sure to emphasize the main points, insights, and suggestions from the survey, and explain how you intend to apply them or deal with any issues.

Now we have an amazing way to measure the physical, emotional, and mental effects of our programs...

Chari accurately captured the fundamental goals and mission of our organization and transformed our input into a clear evaluation process that helps us assess the impact of our programs on the lives of the families that we serve. Now we have an amazing way to measure the physical, emotional, and mental effects of our programs and to guide change, ensuring that we are delivering services in the most effective way possible.

Brandi Tuck, Executive Director, Portland Homeless Family Solutions

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